Shipping & Delivery

Production and approval

Production begins after payment and written confirmation of size, orientation, palette, finish, frame and delivery details. Your quotation or order confirmation provides the current estimate; complex, oversized or revised work may take longer.

Where included, we provide completion photographs or video for approval before dispatch. Screens and lighting may affect colour appearance.

Shipping charges and carriers

Standard shipping is included only where the product page or written quotation says so. Remote destinations, oversized work, specialist handling or unusual access may require an additional quote. We select an appropriate tracked carrier or specialist art logistics provider.

Duties and taxes

Unless expressly stated otherwise, import duties, VAT, customs fees, brokerage and local taxes are the recipient’s responsibility. Customs procedures can delay delivery and are outside our direct control.

Address and delivery

Provide a complete address, telephone number and access restrictions. The customer is responsible for costs caused by an incorrect address, refused delivery or repeated attempts. Tracking is supplied when available.

Packaging and inspection

Artwork is packed according to size and finish. Inspect the outer package before opening and retain all packaging until the artwork has been checked.

Damage, loss or delay

Report visible damage within 48 hours with the order number and clear photographs of the outer package, label, internal protection and artwork. Contact us promptly for missing or materially delayed parcels so we can open a carrier investigation.