Returns & Refunds

Standard artworks

For an eligible non-custom item, contact us within 30 days after delivery. It must be unused, undamaged and returned with original packaging and proof of purchase. Do not send it before receiving written authorization.

Made-to-order and custom artworks

Artwork created, resized, recoloured, framed or personalised for you is generally not eligible for change-of-mind cancellation or return after production begins. Contact us immediately if you need a change; we will confirm what remains possible.

Nothing excludes rights that cannot legally be excluded. Custom goods may be exempt from statutory cooling-off rights where applicable.

Damaged or incorrect items

If an item arrives damaged, is incorrect or materially fails to match the approved written specification, contact us promptly with photographs and the order number. The appropriate remedy may be repair, replacement, partial refund or full refund.

Return shipping

For an approved change-of-mind return, the customer is responsible for secure repacking, tracked shipping and loss in value from unnecessary handling. For a confirmed damaged, incorrect or defective item, we provide or reimburse a reasonable approved method.

Refund timing

Approved refunds return to the original payment method after receipt and inspection. We aim to process them within 10 business days, although payment providers may take longer. Expedited, customs and non-refundable service charges are excluded unless law requires otherwise.

Exchanges

Because availability and dimensions vary, exchanges are normally handled as a return and new order unless agreed otherwise in writing.